Thank you for choosing our candles! We are committed to your satisfaction and hope you love our products. However, if you are not completely satisfied, please see our return and exchange policy below.

Eligibility Window

Products must be returned or exchanged within 15 days of the original purchase date.

Condition of Returned Items

Products must be returned in the same condition in which they were received. This means the candles must be unused, unlit, and in their original packaging.

Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately. We will refund 100% of the purchase price and cover the return shipping costs for these items.

Exchange Options

If you prefer an exchange rather than a refund, we are happy to provide an exchange for another candle of the same value.

Non-Returnable Items

Please note that certain items may not be eligible for return or exchange. This includes sale items, custom orders, or special editions unless they are defective or damaged.

Return Process

To initiate a return or exchange, fill out the RETURN AND EXCHANGE REQUEST FORM. With your order number and details about the product, you would like to return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Shipping Costs for Returns

For returns that are not due to damage or defect, you will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please keep in mind that shipping times for exchanged products may vary.

Thank you for understanding our return and exchange policy. We value your business and want to ensure a pleasant experience with our products.